Customer Reviews

The best service

Great place to buy a Chevy car or truck

Went in for oil change to my 2025 2500HD lifted truck with less then 5,000 miles on 3/20/26 and 10 minutes of sitting in waiting room the Service Manager comes out to speak to me and says the tech hit a pole with my $118,000 truck and wants to show me. I was fuming, he says we will repair it. It looks minor but I think the bed is going to have to be replaced or atleast the panel. Not sure about the damage to the rear of the cab. The door and handle should be no problem. I didn't hear from them Saturday or Monday morning, so I stopped in. He is in a meeting is what I was told. This is not the first time I have had an issue with the service department. Last time was with my 2018 1500 $86,000 truck. I have bought my last 4 trucks at this place and this is the service I get. My wife wanted to purchase a tahoe a few years back and the salesman told her to work several overtime shifts for the ridiculous payment they came up with, mind you her credit was in high 7's. If this how the owners let the staff to operate, wow. This is not the first bad review I have supplied. Someone needs to make this right ASAP. Spoke GM this afternoon, very compassionate and assured everything will be taken care of it is 100% there fault. Just waiting for a truck for me to have while being fixed. Thank you.

I thought that slippery and deceptive sales tactics were reserved for low-level, fly by night used car dealers. Apparently, this extends to franchised dealerships as well. When I said I couldn’t make it, and shortly thereafter (less than 10 minutes) said I could actually stop by that same day, I was told it was sold. So had it been sold all along? Or did it coincidentally fly off their lot in the minutes that Burlington Chevrolet’s manager, Brian, thought I wouldn’t make it. Were they going to let me come out just to say it’s been sold, all while telling customers it was available, knowing I was coming to see it? Very unscrupulous and deceptive. Brian’s response which immediately shifted to a “we” response, indicates that he was well aware that I was wise to his manipulative sales tactic.